Refund Policy

Previews are free, so you can see the result before you spend a credit. Credits are added to your account as soon as your payment is confirmed.

Unused credits

You can ask for a refund of credits you haven’t used within 14 days of buying them. If you have used some credits from a pack, we refund the unused ones in proportion to the price you paid.

Used credits and the right of withdrawal

EU consumers normally have a 14-day right of withdrawal for online purchases. Because credits are digital and delivered immediately, at checkout you ask us to start right away and acknowledge that you lose this right for credits you use. A credit counts as used once it has unlocked a full-quality download.

When something goes wrong

If you were charged twice, or an unlocked result can’t be downloaded because of a fault on our side, we will fix it or refund you, whether or not the credit was used.

How to ask for a refund

Email info@zijlstra.tech from the address you use to sign in, with the date of your purchase. Approved refunds go back to your original payment method, normally within 14 days.